Terms of Service

Bookings are confirmed after we verify availability through WhatsApp, email, phone, or another official NusaBeeTrip channel.

Please provide accurate travel dates, group size, pickup location, and contact details. Delayed or incorrect information may affect pickup time, route planning, or service availability.

Prices are shown in IDR unless stated otherwise. Package inclusions may vary by service and will be confirmed before booking.

Payment terms are agreed during confirmation. Some services may require a deposit, while others can be paid on the service day.

If you need to cancel or reschedule, contact us as early as possible. We will help where availability allows.

Weather, sea conditions, road closures, temple ceremonies, or safety concerns may require route changes, rescheduling, or cancellation. Safety decisions are made by the local team.

Guests are responsible for following guide instructions, wearing safety equipment when provided, respecting local rules, and arriving on time for pickup or rental handover.

For vehicle rentals, guests must be legally allowed and physically able to drive. Damage, fines, late returns, or misuse may result in additional charges.

We work hard to deliver reliable tours and rentals, but travel in Nusa Penida can be affected by weather, traffic, sea conditions, and local events beyond our control.

NusaBeeTrip is not responsible for indirect losses, missed third-party connections, or personal expenses caused by delays or conditions outside our reasonable control.